Cv89 Privacy Policy — Your data is safe with us

Cv89 collects two types of data from its members — information you provide directly, and information collected automatically. Details are outlined below:

Cv89 never collects your bank account password, credit card number, or any other sensitive financial details. Our platform only requires your mobile banking number (bKash, Nagad, Rocket).

Cv89 uses the data it collects solely for the legitimate purposes listed below. Your information is never used for anything beyond that.

• Account Management: Personal information is required to create, manage, and secure your account.
• Identity Verification (KYC): Identity verification is carried out in accordance with regulatory guidelines to prevent fraud and money laundering.
• Financial transaction processing: Financial information is used to process deposits and withdrawals securely.
• Customer Support: Your contact information is used to address any complaints or issues you raise.
• Promotional communications: To keep you informed about bonuses and offers — but only with your prior consent.
• Security & fraud prevention: Device and IP data are analyzed to detect and prevent suspicious activity.
• Fulfilling legal obligations: Relevant data is retained to comply with directives from regulatory authorities or courts.

Cv89 never sells, rents, or commercially shares your personal data. However, limited information may be shared in the following specific circumstances:

• Payment providers: Information necessary to process transactions through bKash, Nagad, and Rocket is shared with those providers. Each operates under its own privacy policy.
• Law enforcement agencies: Information may be disclosed in response to a court order or a lawful request from a regulatory authority. In such cases, cv89 acts strictly within its legal obligations.
• Anti-fraud services: Limited data may be shared with specialist third-party fraud prevention services.
• Technology Service Providers: Hosting, cloud storage, and support software providers — these parties operate solely under cv89's instructions and may not use your data for their own purposes.

Before sharing data with any third party, cv89 ensures that the party maintains adequate security standards and is committed to data protection.

Cv89 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help the website recognize you.

Most browsers allow you to disable cookies. Keep in mind, though — doing so may affect certain cv89 features, such as auto-login or saved language preferences.

Cv89 does not retain your data indefinitely. Each type of data has a defined retention period:

• Account Information: For the full duration your account is active and up to 5 years after closure. This retention period is required for legal compliance.
• Financial Transaction Records: 7 years from the date of the last transaction. This period is set to meet tax and regulatory compliance requirements.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: For the full duration your account is active, and for 2 years after closure.
• Communication logs: Support chat and email — up to 2 years.
• Cookies & session data: At the end of a session or after a maximum of 1 year.

Once the retention period expires, your data is permanently deleted or anonymized using secure methods, ensuring you can no longer be identified in any way.

As a cv89 member, you have important rights over your personal data. We fully respect and uphold each of these rights:

Cv89 is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from minors. If we become aware that a minor has registered on cv89, we will immediately close that account and delete all associated data.

If parents suspect their child has created an account on cv89, please contact support@cv89.bet immediately. We will act swiftly.

Cv89 may update this Privacy Policy from time to time. Any changes will be handled through the following process:

• A notice will be posted on the website and sent to your registered email address before any significant changes take effect.
• The updated policy will be published on this page and the "Last Updated" date will be revised accordingly.
• Continued use of cv89 after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you have the right to close your account.

Members are advised to check this page regularly to stay informed about the latest version of our Privacy Policy.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact cv89's Data Protection Team. Our team is available 24/7, 7 days a week.

• Email: support@cv89.bet
• Live Chat: Click the chat button in the bottom-right corner of the platform
• Response time: Within 24 hours by email, instantly via live chat

All privacy-related requests will be assigned a reference number and resolved within 7 business days. For more general questions, visit our FAQ page View.